SHIPPING AND DELIVERY

Electra Watches offers free international shipping through trusted third-party logistics providers, with the service depending on your location.

Please note that customs procedures and regulations vary by destination. Estimated shipping times do not include customs clearance duration.

Will I Have to Pay International Taxes and Duties?

Your order may be subject to import duties and taxes, which are applied once the shipment arrives in your country. In some regions, these fees can reach up to 25%, so we recommend checking with local authorities or using the SimplyDuty calculator for an estimate prior to purchase. VAT in Switzerland is 8.1%, though rates may differ depending on your shipping location. For accurate information, please consult your local customs office.

Electra Watches does not control and cannot be held responsible for any additional customs fees. You will be responsible for paying any customs clearance charges. Customs policies vary greatly from country to country, and occasionally, customs agents may delay some shipments. For more details, please reach out to your local customs office.

Return Policy

Electra Watches offers a return policy based on the nature of the product purchased:

• Non-numbered / Non-engraved watches: Eligible for a "satisfied or refunded" return policy. Customers can return these watches within 14 days of receipt, provided they are in their original, unused condition with all original packaging and accessories.

• Numbered / Engraved watches: Due to customization, all sales of watches with engraved or numbered cases are final. These products are not eligible for return or refund unless they are found to be defective upon arrival.

For any return requests, please contact our customer service team with your order details before proceeding with the return process.